Returns & Refund Policy

Last updated: August 21, 2026

At EPOCH, our products are made to order specifically for you. Because each item is produced after an order is placed, we do not accept returns or exchanges for reasons such as choosing the wrong size, choosing the wrong color, or changing your mind about your purchase.

We want you to receive your order exactly as intended. If there is a problem with your order, please review the circumstances below.

When You ARE Eligible for a Refund or Replacement

You may be eligible for a refund or free replacement if your order:

• Arrives damaged.
• Arrives defective or has a manufacturing issue.
• Contains a misprint, such as incorrect design placement or incorrect print colors.
• Contains the wrong item due to a fulfillment error.
• Is lost in transit.

For damaged, defective, or misprinted items, please provide a clear photo of the affected product so that we can review the issue.

If your claim is approved, we may offer a replacement at no additional cost or a refund, depending on the circumstances.

When You ARE NOT Eligible for a Refund or Replacement

Refunds, returns, and exchanges are not available when:

• You ordered the wrong size.
• You selected the wrong color.
• You changed your mind after placing or receiving your order.
• You entered an incorrect or incomplete shipping address.
• You no longer want the product after receiving it.

Because our products are made to order, we cannot accept these items back and resell them.

Incorrect Shipping Address

Please carefully review your shipping information before completing your purchase.

If an order is returned because an incorrect or incomplete address was provided, a reshipment may be possible, but additional shipping charges may apply.

How to Request a Refund or Replacement

If there is a problem with your order, please contact us as soon as possible.

For damaged, defective, misprinted, or incorrect items, please include:

• Your order number
• A description of the issue
• Clear photos of the affected product
• Additional photos or video if necessary to show the problem

For quality-related issues, claims must be submitted within 30 days of receiving the product.

For packages lost in transit, claims must be submitted within 30 days of the estimated delivery date.

Each claim will be reviewed before a refund or replacement is approved.

Do I Need to Return a Defective or Damaged Item?

Generally, no.

For products that arrive damaged, defective, or misprinted, a return is not required in order to request a refund or replacement.

Refunds

Once a refund is approved, the refund will be processed according to the applicable payment and fulfillment process.

Please allow the necessary processing time for the refund to appear on your original payment method.

Important Information About Returned Packages

If an order is returned because of an incorrect address, an unclaimed package, or another delivery issue, additional shipping charges may apply if a reshipment is requested.

If you believe your order has been returned to the sender, please contact us so we can determine the available options.

Our Goal

We want you to be happy with your EPOCH purchase. While we cannot accept returns for changes of mind, incorrect sizes, or incorrect colors because our products are made to order, we will work with you to resolve legitimate issues involving damaged, defective, misprinted, incorrect, or lost orders.

If you have a question about your order or believe something is wrong, please contact us and we will be happy to help.